[10.30更新]gigsgigscloud的工单要拖这么多天吗

jddxt

网站上写着24×7金牌服务：技术部门服务单最长4小时响应，其他部门最长1个工作日内响应。
买之前还特意问了ipv6的问题，sales说是it is on kvm，没有的话发工单就给分配。结果发个工单拖了三天还没解决。
分配个ipv6地址真要拖三四天这么久吗？
问题拖着解决不了，开退款工单，结果退款工单也没个回应。
工单#159954，给处理好行吗？真是解决不了的能把退款给退了吗，退款工单#888341
@hs.tan  这个问题不要再拖了

2017.10.30 19.38更新，面板已有ipv6地址，但是本地ping不通这个地址，只能ping通网关。用v4地址连ssh上去，在终端上ping不通网关和其余ipv6网站。

以下是记录
zen hsu 2017-10-30 10:52:11
4 days and there is no actual progress.
zen hsu 2017-10-29 08:42:05
still not done?i'll ask refund
Garett Tan 2017-10-28 09:33:52
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It is in progress. hopefully ready today

System Support Team
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zen hsu 2017-10-28 08:55:27
is the ipv6 address assigned?
Alex Tay 2017-10-27 20:41:19
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noted, this ticket would transfer to another person in charge arrange for you, you may reply this ticket for chasing process

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 17:58:53
Ok,thanks for your reply and informations.
then need 1 ipv6 adress.
Alex Tay 2017-10-27 17:50:09
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Need several ipv6 addresses. ( as per question ask and our answer is IF you need more than 1 , would be charge )

1st IPv6 Would be free.

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 17:47:13
In the sales ticket,sales guy said it will have ipv6 addess on KVM . If did not get it . Raise ticket and support will assign
ipv6 address.Doesnt say that this will charge besides.
If it is surely like you support said 1 IPv6 would be charge 10USD/ Month,then this is not wthat i thought I've bought describe d by your sales guys.I will cancel this vps and ask refund.It is good for both of us.
Wait your team's final reply.
Alex Tay 2017-10-27 10:10:22
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Hi zen hsu,

How many you need? 1 IPv6 would be charge 10USD/ Month

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 00:12:18
There is no ipv6 address in userpanel.Need several ipv6 addresses.

jddxt

Youtube 发表于 2017-10-30 18:50
楼主去LET发帖曝光

这真是逼着人去发帖

jddxt

2017.10.30 19.38更新，面板已有ipv6地址，但是本地ping不通这个地址，只能ping通网关。用v4地址连ssh上去，在终端上ping不通网关和其余ipv6网站。

Youtube

Youtube 发表于 2017-10-30 15:23
gigs垃圾中的战斗机，再便宜或白送都不用，hs.tan还不快来，洗白？

楼主去LET发帖曝光

jddxt

一天了，也是这样的效率

jddxt

Youtube 发表于 2017-10-30 15:23
gigs垃圾中的战斗机，再便宜或白送都不用，hs.tan还不快来，洗白？

这都不是工单快慢问题了，根本都是不回复不处理。没想到这家这么差

Youtube

gigs垃圾中的战斗机，再便宜或白送都不用，hs.tan还不快来，洗白？

jddxt

hs.tan还是不出来吗

jddxt

顶顶

jddxt

顶顶