[10.30更新]gigsgigscloud的工单要拖这么多天吗

jddxt

网站上写着24×7金牌服务：技术部门服务单最长4小时响应，其他部门最长1个工作日内响应。
买之前还特意问了ipv6的问题，sales说是it is on kvm，没有的话发工单就给分配。结果发个工单拖了三天还没解决。
分配个ipv6地址真要拖三四天这么久吗？
问题拖着解决不了，开退款工单，结果退款工单也没个回应。
工单#159954，给处理好行吗？真是解决不了的能把退款给退了吗，退款工单#888341
@hs.tan  这个问题不要再拖了

2017.10.30 19.38更新，面板已有ipv6地址，但是本地ping不通这个地址，只能ping通网关。用v4地址连ssh上去，在终端上ping不通网关和其余ipv6网站。

以下是记录
zen hsu 2017-10-30 10:52:11
4 days and there is no actual progress.
zen hsu 2017-10-29 08:42:05
still not done?i'll ask refund
Garett Tan 2017-10-28 09:33:52
Rate my response
It is in progress. hopefully ready today

System Support Team
GigsGigs.com - 1Gbsp Dedicated Server from $99
GigsGigsCloud.com - 100Mbps VPS from $2
Windows VPS is now available !
VDS is now available !
zen hsu 2017-10-28 08:55:27
is the ipv6 address assigned?
Alex Tay 2017-10-27 20:41:19
Rate my response
noted, this ticket would transfer to another person in charge arrange for you, you may reply this ticket for chasing process

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 17:58:53
Ok,thanks for your reply and informations.
then need 1 ipv6 adress.
Alex Tay 2017-10-27 17:50:09
Rate my response
Need several ipv6 addresses. ( as per question ask and our answer is IF you need more than 1 , would be charge )

1st IPv6 Would be free.

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 17:47:13
In the sales ticket,sales guy said it will have ipv6 addess on KVM . If did not get it . Raise ticket and support will assign
ipv6 address.Doesnt say that this will charge besides.
If it is surely like you support said 1 IPv6 would be charge 10USD/ Month,then this is not wthat i thought I've bought describe d by your sales guys.I will cancel this vps and ask refund.It is good for both of us.
Wait your team's final reply.
Alex Tay 2017-10-27 10:10:22
Rate my response
Hi zen hsu,

How many you need? 1 IPv6 would be charge 10USD/ Month

Regards

Alex Tay
Technical Support
GigsGigs.com GigsGigsCloud.com
zen hsu 2017-10-27 00:12:18
There is no ipv6 address in userpanel.Need several ipv6 addresses.

搬瓦工

hs.tan
稍后回复你

jddxt

ssmao 发表于 2017-10-30 11:30
很奇怪、我上次发的工单 20分钟内就解决了

买之前销售工单回复挺快，反而是support工单在踢皮球，弄了好几天也没解决

jddxt

搬瓦工 发表于 2017-10-30 11:29
hs.tan
稍后回复你

谢谢大佬，这问题拖着太膈应

senyb123

   为啥不直接中文工单呢

aprildudu

fvck you,KVM的机器不就默认有？windows的不能自行配置

jddxt

senyb123 发表于 2017-10-30 12:24
为啥不直接中文工单呢

一开始发sales的时候发成英文，后面就没发中文的了。
也不知道英文工单处理速度这么慢

jddxt

aprildudu 发表于 2017-10-30 12:30
fvck you,KVM的机器不就默认有？windows的不能自行配置

老哥没有啊，ifconfig没有v6的公网地址，只有一个fe80开头的本机地址

aprildudu

jddxt 发表于 2017-10-30 12:34
老哥没有啊，ifconfig没有v6的公网地址，只有一个fe80开头的本机地址

面板呢？看看面板有没有